A shout-out to my local hospital’s Paediatric A&E staff, who really seem in the trenches at the moment.
I was there yesterday/last night with a child for 11 hours, and it was especially busy – lots of kids with sports-/playing-related injuries to the norm – so the waiting time reflected that.
Numerous times I heard parents kicking off massively at the staff – who were being absolute superstars and keeping calm despite the rush and the treatment they were giving – screaming at them because their kid was still waiting to be seen by a doctor 2/3 hours after arrival (even though there was a sign stating that would be the case).
Staff had to repeatedly explain about their system – after kids are triaged they’re seen in order of severity (eg my son’s condition is severe but the issue not time-sensitive so we waited 6 hours before bloods were even taken as there were more urgent cases).
I was so shocked; the doctors and nurses who are helping our kids shouldn’t have to deal with that when clearly totally up with walls with a packed waiting room. When I was leaving the doctor actually thanked me for how I treated them, ie basic empathy.
All the drama also wasted crucial time that could have been spent better elsewhere, and made stress levels for all more heightened.
For any of us unfortunate enough to have to visit this department, it’s a stressful scenario for sure as I know well, especially for the kids themselves, but let’s try to show the staff the compassion and respect we expect to be shown back.